Echo helps you capture feedback, measure CSAT and NPS scores, and act on customer insights in real time across locations, events, and frontline touchpoints.
Download and print your free custom Echo QR. Place on table tents, window clings, receipt inserts, and more — all pre-branded with your Echo QR. Print locally in minutes. Or let our team handle it.
Most unhappy customers don't complain to you — they complain to everyone else. Echo gives them a faster, private, easier path to you first.
One Echo submission, start to finish — from the customer's phone to your live inbox, with AI already doing the reading for you.
"The salmon tasted great, but it took 40 minutes to get to table 4. We love this place, but we have a show to catch."
Download table tents, window clings, receipt inserts, and more — all pre-branded with your Echo QR. Print locally in minutes. Or let our team handle it.
Professional materials delivered to your door — table tents, stickers, window clings, and menu inserts, fully branded to your business.
Place a print order →
Turn every customer interaction into a better experience with Echo.
Give your customers a Echo QR that displays activites, Instructions, or a support loop for issues that happen overnight.
QR codes on every table and window. Catch complaints before they hit Yelp.
Post-service feedback that stays private, not on Google.
Equipment issues, cleanliness flags — fix it before the 1-star drops.
QR in every room. Know about the broken shower before checkout — not after the review.
Slow service or a bad batch? Know in real time, fix before the rush ends.
Collect feedback at key touchpoints with QR codes - no apps needed, just scan and share in 30 seconds.
Stick an Echo QR on your stall. Get real-time feedback during the event.
No credit card. No setup fee. Use the free tier forever.
"We placed Echo QR on every table. In the first week we caught a kitchen issue that would've been a 1-3 star review. Instead, we caught the issue and invited the customer back!"
"Most feedback tools show you what happened last month. Heywire shows you what's happening right now — and gives you a chance to do something about it."
"The AI voice recorder is a game changer. Customers leave detailed notes they'd never type. We fixed three recurring issues we didn't even know existed."
Echo Business is a private feedback capture and customer recovery tool designed for restaurants, hospitality groups, retail stores, and service businesses. Customers scan your custom Echo QR code to instantly leave feedback, helping you resolve issues privately before negative public reviews happen.
Each Echo QR code links directly to your custom feedback experience. Businesses commonly place them on table tents, receipts, menus, checkout counters, packaging, or signage so customers can instantly leave feedback from their phone.
Yes. Businesses can customize their Echo forms, branding, messaging, and printed QR materials to match their customer experience and operational needs.
Echo automatically analyzes both text and audio feedback using AI sentiment analysis to help businesses quickly identify positive experiences, urgent complaints, and recovery opportunities.
Negative feedback is delivered privately to your business so your team can respond, recover the customer relationship, and resolve issues before they escalate publicly.
Yes. Customers can optionally leave audio feedback in addition to written responses, giving businesses deeper insight into customer sentiment and urgency.
Echo Business Pro includes 3 active Echo QR links. Additional Echo QR packs are available in groups of 3 for $25/month.
No. Additional Echo QR packs are only available for Echo Business Pro subscribers. Free Forever users are limited to their included QR access.
Free Forever users can have 1 active message in their inbox at a time. Additional messages are queued until the active message is resolved. Queued messages remain visible, but replies are disabled until space becomes available.
Yes. When a customer chooses to leave an optional message, their email address is verified to help businesses maintain higher-quality and more authentic communication.
Yes. Echo Business Pro includes a dedicated account manager along with priority support to help businesses optimize customer recovery workflows and feedback operations.
Yes. Your Echo QR codes are designed to be printed across physical materials including table tents, storefront displays, packaging, receipts, flyers, menus, and customer handouts.
Place your first Echo QR. Heywire recovers customer trust, captures private feedback, and helps your business act in real-time.