A refund shouldn't take two months of copy-pasted support replies and "please allow 5-7 business days" emails. Missing packages, orders that never shipped, wrong or damaged items, and retailers that go silent are some of the most common cases Advocate helps people resolve. Upload your order confirmation, tracking info, photos, and message history — Advocate organizes the details, flags what's missing, and builds your case for you.
- Order evidence: organize confirmations, tracking numbers, and delivery photos on one timeline.
- Support history: flag ignored emails, chat transcripts, and broken promises from the retailer.
- Refund rights & deadlines: understand what the retailer's policy, card network, or state law actually requires.
- Guided escalation: follow a clear, structured path from a formal refund request to a chargeback if needed.
Key Benefits of Advocate
Getting your money back starts with a clear record. Begin by centralizing your order details, understanding what the retailer and your bank actually owe you, and following a structured escalation path instead of waiting on hold again. Here's a quick checklist to help guide your case.
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Upload your order confirmation and tracking Advocate cross-references these against the retailer's delivery claims automatically.
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Add photos, receipts, and message history Everything is organized on a single timeline so nothing gets lost.
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Review your case summary Advocate highlights weak points and missing evidence before you send anything.
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Send a guided refund request Communicate clearly and confidently, with the facts and policy terms already organized.
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Escalate if needed Follow the next step automatically — including a bank chargeback — if the retailer doesn't respond in time.
Get your money back, your way.
Build your case yourself in minutes, or let our team do it for you.
Upload your documents and let Advocate organize your case timeline, action checklist, and formal demand letters.
- Instant Action: "Upload your receipts, agreements, or screenshots and generate your structured, law-backed case timeline immediately."
- Zero Subscription Risk: "This is a clean, one-time transaction. No hidden monthly auto-renewals, no credit cards kept on rolling files, and no cancellation loops.
- Bank-Grade Security: Your documents, contracts, and data are fully encrypted and protected.
Send us your receipts, agreements, screenshots, and emails—our team builds your entire dispute strategy, and initiates the outreach for you. No software, no login.
- Done-for-you case creation
- Ready-to-send refund & chargeback letters
- Direct email concierge line
If you choose DIY, your dashboard, and case summary are generated instantly. If you choose Concierge, our team manually audits your files and delivers your completed playbook and custom-drafted letters straight to your inbox within 24 hours or less.
Yes. Missing packages and silent retailers don't wait for business hours, and neither do we. We monitor the concierge queue and deliver complete, high-leverage case playbooks 7 days a week so you never lose momentum.
A "delivered" scan isn't the same as a package actually reaching you, and retailers are still on the hook when the two don't match. Advocate lines up your order confirmation and tracking history against your account of what actually arrived to build a clear case for a refund or reshipment.
Yes — a retailer going silent is exactly the kind of friction Advocate is built to cut through. We document every email, chat, and unanswered ticket you sent and use that pattern of non-response as leverage in your case, whether the next step is a formal demand or a bank chargeback.
With our DIY tier, you are interacting directly with our highly advanced, law-backed AI platform to organize your files instantly. With Concierge, a real, dedicated human teammate manually audits your uploaded evidence, reviews the strategic legal logic, and hand-crafts your final letters before hitting send.
Yes. If you choose Concierge, we kick off the dispute for you. Our system dispatches your structured, policy-backed case directly to the retailer's customer service or legal escalation inbox, CC'ing or BCC'ing you so you are kept firmly in the loop. This establishes a formal, timestamped paper trail and starts our automatic escalation clock. While we do not make phone calls (as verbal hotlines leave no legal record), sending your dispute through a formalized case management platform like Heywire commands immediate attention. Retailers realize they aren't dealing with a casual complaint they can quietly ignore — they are dealing with an organized, evidence-backed file, and that's why cases through Heywire tend to move faster than a support ticket ever would.
Don't lose sleep,
we'll fix it for you.
Upload your documents and let Advocate organize your security deposit dispute in minutes, not weeks.
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