A canceled show, a postponed date, or a lineup that changed after you already bought tickets shouldn't mean losing your money to fine print. Show cancellations, postponements, venue changes, and orders from Ticketmaster, Live Nation, StubHub, and other third-party resellers are some of the most common cases Advocate helps people resolve. Upload your order confirmation, the original event listing, and any update emails — Advocate organizes the details, flags what's missing, and builds your case for you.

Know Your Rights

Ticket refund rules vary by platform and by what actually changed about the event. Here are a few facts worth knowing before you start a case:

Cancelled
If an event is fully cancelled and not rescheduled, most major platforms owe you a refund of the ticket price and fees — you generally shouldn't have to ask twice.
Postponed
A new date isn't automatically a refund trigger on every platform. Policies differ on whether you must actively request a refund by a stated deadline.
Material Change
A different venue, city, headliner, or lineup than what you paid for can count as a "material change" that opens the door to a refund, even without a full cancellation.
Resellers
Third-party marketplaces like StubHub carry their own guarantee separate from the original ticket seller — who owes you the refund depends on where you actually bought the ticket.
Your Ticket Case Checklist
  1. Upload your order confirmation Advocate cross-references it against the event's current listing and any change notices automatically.
  2. Add emails, screenshots, and receipts Cancellation notices, lineup changes, and reseller correspondence are organized on a single timeline.
  3. Review your case summary Advocate highlights whether the change qualifies for a refund and what evidence is still missing.
  4. Send a guided refund request Communicate clearly and confidently, citing the specific policy terms that apply to your order.
  5. Escalate if needed Follow the next step automatically — including a bank chargeback — if the platform doesn't respond in time.

Get your money back, your way.

Build your case yourself in minutes, or let our team do it for you.

Do It Yourself
DIY
$8 one-time

Upload your ticket order and let Advocate organize the case, checklist, and demand letter for you.

  • Instant Action: "Upload your receipts or order confirmations and generate your structured, law-backed case immediately."
  • Zero Subscription Risk: "This is a clean, one-time transaction. No hidden monthly auto-renewals, no credit cards kept on rolling files, and no cancellation loops.
  • Bank-Grade Security: Your documents, contracts, and data are fully encrypted and protected.
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Let us handle the stress
Concierge
$25 one-time · white glove

Send us your order confirmation, the cancellation or change notice, and any messages with the box office or reseller — our team builds your entire refund and chargeback strategy for you. No software, no login.

  • Done-for-you case creation
  • Ready-to-send refund & chargeback letters
  • Direct email concierge line
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Delivered to your inbox in 24 hours or less.
How Concierge Works
1
Hand It Off
Secure your dedicated concierge campaign in seconds.
2
You Send
Email your ticket order and change notice to our private line.
3
Report & Next Steps
Get your custom playbook with strategic ongoing adjustments.

If you choose DIY, your dashboard, and case summary are generated instantly. If you choose Concierge, our team manually audits your files and delivers your completed playbook and custom-drafted letters straight to your inbox within 24 hours or less.

Yes. Event cancellations and lineup changes don't pause on Friday night, and neither do we. We monitor the concierge queue and deliver complete, high-leverage case playbooks 7 days a week so you never lose momentum on a refund deadline.

It depends on the platform's specific policy and whether you actively request a refund by their stated deadline — a new date isn't automatically a refund trigger everywhere. Advocate checks the exact policy that applies to your order and helps you file the request correctly and on time.

Third-party marketplaces carry their own guarantee, separate from the original ticket seller, so the answer depends on exactly where you bought the ticket. Advocate identifies the right party to pursue — the reseller, the original box office, or both — based on your order confirmation.

With our DIY tier, you are interacting directly with our highly advanced, law-backed AI platform to organize your files instantly. With Concierge, a real, dedicated human teammate manually audits your uploaded evidence, reviews the strategic legal logic, and hand-crafts your final letters before hitting send.

Yes. If you choose Concierge, we kick off the dispute for you. Our system dispatches your structured, policy-backed case directly to the platform's or reseller's escalation or legal inbox, CC'ing or BCC'ing you so you are kept firmly in the loop. This establishes a formal, timestamped paper trail and starts our automatic escalation clock. While we do not make phone calls (as verbal hotlines leave no legal record), sending your dispute through a formalized case management platform like Heywire commands immediate attention. Ticket platforms and resellers realize they aren't dealing with a casual complaint they can quietly ignore — they are dealing with an organized, evidence-backed file, and that's why cases through Heywire tend to move faster than a support ticket ever would.

Get your money back with confidence.

Upload your ticket order and let Advocate organize your refund case in minutes, not weeks.

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