A canceled trip or a listing that didn't match the photos shouldn't leave you covering the cost. Host cancellations, false or misleading listings, unsafe conditions on arrival, and denied AirCover or insurance claims are some of the most common cases Advocate helps people resolve. Upload your booking confirmation, listing photos, messages with the host, and arrival photos — Advocate organizes the details, flags what's missing, and builds your case for you.

Key Benefits of Advocate

Getting your money back after a bad stay starts with a clear record. Begin by centralizing your booking and listing details, understanding what the platform and your insurance actually owe you, and following a structured escalation path instead of re-explaining your case to a new agent every time. Here's a quick checklist to help guide your case.

Your Booking Case Checklist
  1. Upload your booking confirmation and listing Advocate cross-references the original listing against what was actually delivered.
  2. Add photos, messages, and receipts Arrival photos and host communication are organized on a single timeline so nothing gets lost.
  3. Review your case summary Advocate highlights weak points and missing evidence before you file a claim or appeal.
  4. Send a guided refund or insurance claim Communicate clearly and confidently, citing the specific policy terms that apply to your booking.
  5. Escalate if needed Follow the next step automatically — including a formal appeal or chargeback — if you're denied or ignored.

Get your money back, your way.

Build your case yourself in minutes, or let our team do it for you.

Do It Yourself
DIY
$8 one-time

Upload your documents and let Advocate organize your case timeline, action checklist, and formal demand letters.

  • Instant Action: "Upload your receipts, agreements, or screenshots and generate your structured, law-backed case timeline immediately."
  • Zero Subscription Risk: "This is a clean, one-time transaction. No hidden monthly auto-renewals, no credit cards kept on rolling files, and no cancellation loops.
  • Bank-Grade Security: Your documents, contracts, and data are fully encrypted and protected.
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Let us handle the stress
Concierge
$25 one-time · white glove

Send us your receipts, agreements, screenshots, and emails—our team builds your entire dispute strategy, and initiates the outreach for you. No software, no login.

  • Done-for-you case creation
  • Ready-to-send refund & chargeback letters
  • Direct email concierge line
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Delivered to your inbox in 24 hours or less.
How Concierge Works
1
Hand It Off
Secure your dedicated concierge campaign in seconds.
2
You Send
Email your ticket order and change notice to our private line.
3
Report & Next Steps
Get your custom playbook with strategic ongoing adjustments.

If you choose DIY, your dashboard, and case summary are generated instantly. If you choose Concierge, our team manually audits your files and delivers your completed playbook and custom-drafted letters straight to your inbox within 24 hours or less.

Yes. A cancelled trip or an unsafe stay doesn't wait for Monday morning, and neither do we. We monitor the concierge queue and deliver complete, high-leverage case playbooks 7 days a week so you never lose momentum, even if the issue happens mid-trip.

A listing that materially misrepresents the space, amenities, or location is one of the strongest cases Advocate handles. We compare the original listing photos and description against what you actually found on arrival to show exactly where it fell short.

A denial isn't always the final word. Advocate checks your original claim against what the Guest Refund Policy or your travel insurance actually covers, flags what evidence may have been missing the first time, and helps you file a stronger formal appeal.

Photos and timestamps taken as soon as you arrive are your strongest evidence, along with any messages you sent the host about the issue. Advocate organizes these into a clear timeline so the severity of the conditions is obvious to whoever reviews your claim.

With our DIY tier, you are interacting directly with our highly advanced, law-backed AI platform to organize your files instantly. With Concierge, a real, dedicated human teammate manually audits your uploaded evidence, reviews the strategic legal logic, and hand-crafts your final letters before hitting send.

Yes. If you choose Concierge, we kick off the dispute for you. Our system dispatches your structured, policy-backed case directly to the platform's support or resolution center escalation inbox, CC'ing or BCC'ing you so you are kept firmly in the loop. This establishes a formal, timestamped paper trail and starts our automatic escalation clock. While we do not make phone calls (as verbal hotlines leave no legal record), sending your dispute through a formalized case management platform like Heywire commands immediate attention. Booking platforms realize they aren't dealing with a

Fight back with confidence.

Upload your documents and let Advocate organize your landlord dispute in minutes, not weeks.

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